Chronos Consulting

Is Your Customer Service an Asset or a Liability?
Download our whitepaper : 7 Steps to optimize your service desk

We specialize in helping your internal Service Desk team improve efficiencies, reduce costs and align business and technology tools in a timely manner to achieve desired business objectives. Downloading our White Paper can help:

Identify 'low hanging fruit' (Quick improvements) for your service desk
Improve quality and timeliness of service
Improve call routing and First Call Resolution (FCR) metrics
Streamline operations & align technology to achieve organizational goals
Enhance employee productivity and morale

Download the whitepaper now:
Is your customer service an asset or a liability? 7 Steps to optimize your service desk and deliver superior customer service and support.

RESULTS ACHIEVED FOR CLIENTS

Reduced service desk costs by 18% and enabled 21% more self service by process automation

Improved First Call Resolution from 40% to 70%+ for Tier 1 SAP customer service and support desk

Consolidated 5 disparate Call Centers into one Shared Services Service Desk in 5 months

Successfully prepared 4 Tier Help Desk to handle a three-fold increase in ticket volume in 3 months

Improved overall call center quality of service and correctly routed 75%+ Triage tickets for complex ERP Go-live

Designed & executed successful Shared Services project with multi-module ERP within 7 months

CHRONOS CONSULTING ROI FOR CLIENTS

The Chronos Consulting business model is uniquely structured to be a ‘co-venture' with its clients. We assist our clients in areas where we have strong expertise, including, Service Desk and Call Center Optimization, Shared Services Implementation and Customer Service and Support Improvement (for SAP/Oracle/Lawson ERP) and can achieve breakthrough business results in short timeframes.

For an immediate & confidential consultation;
Email: info@chronosconsulting.org
Telephone: 1-800-331-1350

Download the whitepaper now.
7 Steps to optimize your service desk

Chronos Consulting 10101 Southwest Freeway, Suite 400 Houston, TX 77074
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